Ovent Refund Transparency

Last Updated: April 2026

We want you to feel safe and comfortable when transacting. This policy ensures that every investment you make at Ovent is protected by fair and transparent rules.

When can a Refund be Processed?

We provide a Full Refund Guarantee (100%) in the following scenarios:

Initial Cancellation: You cancel the order before our design team starts the work process or material processing.
Systemic Issues: Major technical disruptions occur on Ovent's infrastructure that cannot be repaired within 7 working days, making the service completely unusable.

Limitations & Exceptions

As a material customization-based service, refunds cannot be made if:

The invitation has been finished and the official link has been published/delivered.
There is a typo or incorrect selection of photo/video assets by the customer.
Request for changes in concept, theme, or basic features after the invitation is declared finished.
Delays in completion caused by slow delivery of materials from the customer side.

Flow & Fund Certainty

We value your trust, therefore the submission process is carried out with easy steps:

Validation: Submit your report via WhatsApp at +62 823-8714-7105 or Email to adminovent@gmail.com. We will review the submission within 3-5 working days.
Disbursement: Once approved, funds will be sent back within a maximum of 7 working days to your original account or payment method.

*By using Ovent services, you are deemed to have understood and agreed to all privacy and refund commitments contained above.*